Renouf Mediation

Renouf Mediation


Terms of Business

Professional indemnity insurance: I have cover in place with a specialist London Market insurer of professional indemnity risks.


Plainly I aim to provide the best mediation service that is timely, effective and efficient and compliant with the highest professional standards. If you feel that I have fallen from that standard I would prefer it if we could try to resolve the matter.

If you do feel that you need to make a complaint would you please e-mail me or write to the address on the contact page.

If you prefer to speak I will summarise our conversation and ask you to confirm that it reflects your complaint.

I will acknowledge your complaint within 1 working day.

I will respond to your complaint within 5 working days or request further information and respond within 5 days of receiving that further information.

I would then prefer to discuss the matter with you to try to reach a resolution.

I maintain a complaints register and will record your complaint in that register.

If you remain unhappy with my response I will agree to refer the complaint to the Civil Mediation Council  CMC Complaints Resolution Process.





1 Jan 2020

More Mediation in 2020? Certainly

A dozen reasons why.

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