Professional indemnity insurance: I have cover in place with a specialist London Market insurer of professional indemnity risks.
Plainly I aim to provide the best mediation service that is timely, effective and efficient and compliant with the highest professional standards. If you feel that I have fallen from that standard I would prefer it if we could try to resolve the matter.
If you do feel that you need to make a complaint would you please e-mail me or write to the address on the contact page.
If you prefer to speak I will summarise our conversation and ask you to confirm that it reflects your complaint.
I will acknowledge your complaint within 1 working day.
I will respond to your complaint within 5 working days or request further information and respond within 5 days of receiving that further information.
I would then prefer to discuss the matter with you to try to reach a resolution.
I maintain a complaints register and will record your complaint in that register.
If you remain unhappy with my response I will agree to refer the complaint to the Civil Mediation Council CMC Complaints Resolution Process.